Contact
One address, and it reaches the person who wrote the code — there is no support queue in between.
Usually answered within a day.
What to include
Something is broken
Send the link to your page and what you expected to happen. A screenshot helps more than a description.
Billing, refunds or cancelling
Your receipt comes from Polar, who take the payment. We can still sort it from this end — say which email you signed up with.
Delete my account
Ask and it goes: page, photo, enquiry counts and reviews. It is immediate and cannot be undone, so we will confirm once before doing it.
Remove a review
Doctors cannot delete reviews, deliberately. We remove ones that are abusive, defamatory, fake, or that expose someone's medical details — tell us which and why.
Something is missing
Feature requests from working doctors are the main thing that decides what gets built. Say what you were trying to do.
For what we store and how to have it deleted, see privacy. For plans, billing and what happens if you stop paying, see terms.
Profilink is not a medical service and cannot help with a medical problem. If you are a patient with an urgent one, contact your doctor directly or your nearest emergency department.